Refund Policy

• Before sourcing starts — Contact us promptly; we will check whether costs or custom work have been committed
• Supplier unavailable — We will not silently substitute; the disclosed alternative, cancellation, or refund path applies
• Wrong, defective, or incomplete delivery — We review the order snapshot and fulfilment evidence before proposing a remedy

Issues we review:

• Invalid codes — Code not recognized by platform
• Previously used codes — Evidence shows the code was used before our delivery
• Wrong product delivered — Received different product than ordered
• Corrupted files — Download files cannot be opened or are incomplete

Factors that may limit a remedy:

• Code already redeemed by you
• A change of mind after an access code or file has been revealed, where applicable law permits that limitation
• Incompatibility with your system (check requirements before purchase)
• Unable to use due to regional restrictions (if disclosed in product description)

Contact us promptly so activation status and delivery evidence can be checked. A reporting request does not remove rights that apply by law.

Issues we review:

• The agreed service could not be performed with the requirements disclosed before payment
• The platform or supplier became unavailable before completion
• The completed result does not match the recorded order scope

Important limits:

• Third-party platform action after a verified completion is reviewed against the disclosed scope and applicable law
• Changes made by the customer after delivery may affect what can be verified
• Never send passwords or one-time security codes through checkout, order notes, support tickets, or email

Products marked as requiring secure handoff use a separate post-payment process. The specific cancellation and refund condition displayed before payment remains part of the order record.

Manual services are reviewed according to the agreed scope and the stage reached:

• Service not completed — We failed to deliver promised service
• Quality issues — Service quality significantly below advertised
• Partial completion — We will identify delivered, failed, cancelled, and refundable portions separately

Contact us promptly. If procurement costs or custom work were already committed, any deduction or partial remedy must be consistent with the pre-payment disclosure and applicable consumer law.

• Contact Support Immediately — Email ikanaidexenobi@outlook.com or submit a ticket on our Support page.
• Provide Required Information — Order ID, product name, description of the issue, and screenshots or proof.
• Verification Process — We will compare the request with the listing, checkout snapshot, status timeline, and delivery evidence.
• Resolution — Depending on the facts, this may be correction, replacement, completion, partial refund, full refund, or another agreed option. Payment-provider timing may vary.

• Contact us first to verify the issue
• Use Shopee's current return or refund process when required for that transaction
• Select the accurate reason and provide non-sensitive evidence
• GameLink will respond through the available Shopee workflow after checking the order
• Shopee's current terms govern marketplace processing and timing

This section applies only to Shopee transactions. Website refunds are handled through My Orders or GameLink support and never require Shopee Chat.

To protect honest customers, we monitor refund requests for patterns of abuse:

• Repeated requests may be reviewed against the relevant order and delivery evidence
• We may restrict future orders where documented misuse is identified, subject to applicable law
• Suspected fraud does not remove remedies or consumer rights that cannot legally be excluded